SUPPORT
EXCHANGE POLICY
We want you to keep pieces that feel right. If something doesn't work, we offer exchanges — not refunds — within 7 days of delivery.
EXCHANGES ONLY
FLUX ATTIRE offers exchanges only. We do not provide refunds or cash refunds under any circumstances.
7-DAY WINDOW
Exchange requests must be raised within 7 days of delivery. Requests received after this period cannot be processed.
CONDITION
Products must be unused, unworn, unwashed and undamaged, with all original tags, packaging and accessories intact.
HOW TO INITIATE
Email us at thefluxattire@gmail.com with your order number and the reason for exchange. We will review your request and respond with next steps.
SHIP BACK
If your request is approved, you must courier the product back to our facility. Return shipping is borne by the customer unless the item is wrong, damaged or defective.
QUALITY CHECK
Once we receive the product, it undergoes a quality inspection. The exchange is processed only after the product passes the check.
REJECTED EXCHANGES
If the product fails the quality check or does not meet the exchange conditions, the exchange may be rejected and the product returned to you.
WRONG OR DEFECTIVE ITEMS
If you receive a wrong, damaged or defective product, contact us at thefluxattire@gmail.com with your order number and clear photos or videos of the product and packaging.