SUPPORT
FAQ
Quick answers to the questions we get asked the most. Can't find what you need? Email us directly.
Last updated: September 1, 2026
01
SHOPPING
What is FLUX ATTIRE?
FLUX ATTIRE is a Gen-Z streetwear label focused on premium everyday pieces with a strong emphasis on fit, quality and design.
What is the current focus of FLUX ATTIRE?
Our current collections are primarily focused on premium 240 GSM T-shirts and T-shirt-led streetwear.
How do I choose my size?
Please refer to the <link size>size guide</link> available on the relevant product page. We recommend checking the measurements before placing your order.
02
PRODUCTS
What does 240 GSM mean?
GSM refers to the weight of the fabric in grams per square metre. Our 240 GSM T-shirts use a structured, substantial fabric designed for a premium streetwear fit.
Will the colour look exactly like the product photos?
We make every effort to photograph products accurately. However, colours can appear slightly different depending on your device and screen settings.
03
ORDERS
How long does it take to dispatch my order?
Orders are generally processed and dispatched within 1–2 working days.
How can I track my order?
Tracking information will be shared once your order has been dispatched.
04
PAYMENTS & SHIPPING
Is shipping free?
Prepaid orders qualify for free shipping. COD orders have a shipping charge of ₹80. For more details, see our <link shipping>Shipping & Delivery Policy</link>.
Do you offer Cash on Delivery?
Yes, COD is available where offered at checkout. A ₹80 shipping charge applies to COD orders.
05
EXCHANGES
Do you offer refunds?
No. FLUX ATTIRE currently follows an exchange-only policy for delivered orders. See our <link exchange>Exchange Policy</link> for the full process.
How long do I have to request an exchange?
Exchange requests must be raised within 7 days of delivery.
What condition must the product be in for an exchange?
The product must be unused, unworn, unwashed and undamaged, with original tags, packaging and accessories intact.
How does the exchange process work?
Contact us at thefluxattire@gmail.com. If your request is approved, you will need to courier the product to our facility. Once received, the product undergoes a quality check. The exchange is processed after the product passes the quality inspection.
What if I receive a wrong or damaged product?
Contact us at thefluxattire@gmail.com with your order number and clear photographs/videos of the product and packaging so our team can review the issue.
06
CONTACT
How can I contact FLUX ATTIRE?
For customer support, email us at thefluxattire@gmail.com.